Confirmed Service Customer
Bought the newest 2024 Colorado ZR2 Bison which is supposed to be top of the line? I had to go back and forth to claims missing parts that was not on the truck. I asked if I can have a courtesy car since I���m over 1hour away from the dealer and that only this dealer can do the install since it was bought there. I was denied a rental and had to wait for truck to complete with parts install. The on-star service that came with the truck until today doesn���t work? The XM Sirius satellite radio doesn���t work. I called the dealer and expressed my concerns and issues and not one has gotten back to me. The person who helped me was really nice, she even called me and told me that she had found a new job and that she would still try her best to help me out coz she knows history of this dealer. If I can give a zero, I would. I have owned multiple trucks that I purchased from Chevy dealers and this Winters Chevrolet in Pittsburg, Ca may just be the worst one! It really makes customer think twice of bringing in their vehicle for a service due to the hospitality and customer service they have would show the same experience in their in-house service. I would never due business with this dealer location ever again. I would make sure friends and family and social media folks to not ever buy a vehicle in this location! That���s my experience with this dealer. As of today, 9/18/2024 my vehicle OnStar is still not in service and xM satellite radio still doesn���t work. P.S Chevy Corp pls help me get my newest top of the line Colorado bison experience more enjoyable and headache/issue free. Thank you!
Albert M.
ELK GROVE,
CA
Business Response
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